Field service management with Centix
Field service management made simple and efficient with Centix. Why continue managing work orders using pen and paper when they can just as easily be handled on a tablet, laptop or mobile phone? From receiving and scheduling a fault report to recording and completing the work, Centix supports the entire process. It also integrates with your existing industry-specific software or accounting system.
Supported by apps such as Centix OnSite and Centix Smart Work, Centix provides a complete solution for capturing and processing data, wherever the work takes place. Interested in discovering what Centix can do for your organisation?
‘Manage your service processes smartly and effectively’
What does that mean in practice for your organisation?
Service requests, fault reports and maintenance activities can be submitted to your service centre or service desk from a variety of sources. A request represents planned or unplanned work that needs to be carried out. Priorities can be assigned to requests, while service level agreements (SLAs) help ensure agreed response and completion times are met. Using the digital planning board and estimated labour times, work can be scheduled quickly and efficiently. If an urgent request is received, it can simply be given priority over other work.
Using the digital planning board and estimated labour times, requests can easily be assigned to the right engineer at the appropriate time. If an urgent job comes in later, it can simply be prioritised. Engineers receive the updated schedule immediately in Centix Smart Work.
With a tablet, engineers can view and record their work wherever they are, even without an internet connection. Once the work has been completed, the data can be synchronised with Centix Online. This automatically updates outstanding work orders and gives planners immediate insight into the progress of each engineer. During synchronisation, arrival times, hours worked, travel time, mileage and materials used are all recorded automatically.
The mobile apps have been developed specifically for field workers. They are intuitive, fast and easy to use, and include built-in functionality for maintenance and inspections. Digital checklists can be completed quickly, while reports are immediately available for the customer. Once all work has been completed, the customer can sign the work order digitally. A single work order in Centix can contain multiple work items.
Organisations already using Centix
Your service processes in Centix
Work items
A work item, also referred to as a ticket or workflow item, can be created in Centix from a variety of sources. It may originate from a fault report, a recurring task, be generated automatically from a maintenance or inspection schedule, or be created manually. Each work item contains all the information the back office needs to assess and process the request. One or more work items can then be scheduled together on a digital work order.
Service requests and fault reports
Need to report a service request or fault quickly and easily? Create your own service and fault report forms and equip your assets or locations with QR code labels. Users simply scan the QR code attached to an installation, room or asset and submit their request immediately. Once submitted, a work item is created automatically.
Digital work orders
Digital work orders are scheduled using the planning board. Field workers and workshop staff can easily record work carried out, hours worked and materials used. Communication with the customer or the back office is managed from one central work order. Once the work has been completed, the customer can sign the work order digitally, after which it is sent to the back office for approval. Following approval, the work order can be invoiced either in Centix or through your own industry-specific software or accounting system.
Planning board
Schedule work, record hours worked and materials used with the Centix planning board, including work orders. Take photos on site using Centix Smart Work and capture the customer’s digital signature directly in the app. The planning board helps automate your service processes.
Centix Smart Work
Centix Smart Work is designed specifically for field workers and workshop staff and plays a key role in running an efficient service operation. The app provides everything users need to organise their work, from viewing their schedule to recording hours worked and materials used.
- View, create and complete work orders
- Access your planning
- Overview of own stock (of, for example, a service van)
- Record hours worked and materials used
- Inspect assets
- Send messages to the planning department
- Customise the app to match your organisation's corporate identity
Discover what Centix can do for your organisation
Interested in learning more? I’d be delighted to show you what Centix has to offer during a personalised product demonstration. Depending on your requirements, I’ll guide you through the software in approximately 30 to 90 minutes, giving you a clear understanding of how our field service management software can support your organisation.
Partner plug-ins
Below are the partner plug-ins that are used the most. A partner link is made together with the relevant partner and there are agreements about keeping the link up-to-date. Click on the button for a complete overview.
A comprehensive link with Profit for an efficient covered process.
Most widely used link and optimal fit due to a comprehensive set of settings.
The way Snelstart works is also the linkage. Fast, efficient and effective.