Service and maintenance for technical wholesalers
From a sales opportunity to the management of the service organisation. Centix is used to steer modifications and customer wishes in the right direction. This includes assembly, testing, certification and specific customer requirements such as registration of machines and tools in a customer system. After the delivery has taken place, Centix can create a ‘sales opportunity for service’. If the product needs to be installed on location, a technician can be dispatched by using the Work Order App.
In general, it is common that margins are under pressure at technical wholesalers. The ordering online era also has its downsides in some respects. Through an excellent service organisation and additional services, the relationship with the customer can lead to a partnership in which the sales margin on new products becomes less important. Recurring business and service can your increase revenue and margin. By registering the customer’s delivered product with a QR code, you can automatically send the customer a message for maintenance, inspection or calibration. By cleverly linking service forms and consumables, etc. to a QR code, you stay close to the customer and you have recurring business!
Tip from Centix: have you ever thought about leasing, full service or rental? Centix is happy to help you on your way with appropriate automation.
Easily manage your sales and service processes
In the sales and service process, registration, management, maintenance, information and service are important aspects to be able to work safely and to deliver maximum quality to your customers. The Centix Online Basis, sales– and workflowmanagement modules allow you to easily organise the entire process from orders, workshop to service execution.
Easily get a complete overview of what is where, with whom and what the condition of the tools or equipment is.
Easily create a quote request and convert it into orders. After the order, you create the pick list for the warehouse.
No more paper pick lists, but digital pick lists. Complete overview of the stock and the possibility to inspect equipment immediately upon return.
With the Work Order App work orders can be managed, material and hours can be registered, navigate to the next customer and inspections can be carried out.
The digital work order is leading for the service notification, planning and execution by the technician. For recording hours, material or even conversations with the customer.
Increase your productivity through real-time insight into the dispatch planning and project planning linked to the inspectors in the field.
Hour registration
The apps think along with your inspector to quickly and easily register direct and indirect hours based on start/stop times.
Parts and inventory management
Register the parts per object and manage the stock in your warehouses and the vans of your service technicians.
Tired of emailing lists and documents to customers? Give them access to their own part of your environment and don’t have to worry about it anymore.
Order ready and equipment returned? Invoice the orders easily by linking with your own accounting software. We have standard plug-ins available.
Using the QR code stickers on the object, your customers can easily submit a service report. A work order “to be scheduled” is automatically created.
Easily manage your sales and service processes
In the sales and service process, registration, management, maintenance, information and service are important aspects to be able to work safely and to deliver maximum quality to your customers. The Centix Online Basis, sales– and workflowmanagement modules allow you to easily organise the entire process from orders, workshop to service execution.
Complete overview: Easily get a complete overview of what is where, with whom and what the condition of the tools or equipment is.
Webshop: With the webshop, your customers can easily order equipment and you receive the order. Let the picking begin!
Inspections: Quickly and easily inspect the equipment with standard checklists. Connect with PAT-testers.
Quotation and orders: Easily create a quote request and convert it into orders. After the order, you create the pick list for the warehouse.
Centix Logistics App: No more paper pick lists, but digital pick lists. Complete overview of the stock and the possibility to inspect equipment immediately upon return.
Centix Work Order App: With the Work Order App work orders can be managed, material and hours can be registered, navigate to the next customer and inspections can be carried out.
Digital work orders: The digital work order is leading for the service notification, planning and execution by the technician. For recording hours, material or even conversations with the customer.
Planning: Increase your productivity through real-time insight into the dispatch planning and project planning linked to the inspectors in the field.
Hour registration: The apps think along with your inspector to quickly and easily register direct and indirect hours based on start/stop times.
Parts and inventory management: Register the parts per object and manage the stock in your warehouses and the vans of your service technicians.
Customer portal: Tired of emailing lists and documents to customers? Give them access to their own part of your environment and don’t have to worry about it anymore.
Partner link: Order ready and equipment returned? Invoice the orders easily by linking with your own accounting software. We have standard plug-ins available.
Service notification: Using the QR code stickers on the object, your customers can easily submit a service report. A work order “to be scheduled” is automatically created.
Using Centix makes technical wholesalers successful!
We can make it easier for the customer to register malfunctions and order consumables by placing a QR code for service forms or put together a nice product page. These kinds of flexible forms and details can be completely fine-tuned for your environment using widgets.
For managing the field service technicians there is the plan board, work orders and an excellent Work Order App. For the workshop there are options from registration of maintenance and malfunction, receipt, but also the further process with purchased spare parts, receipt of parts, to invoicing to the customer. Centix offers complete solutions which can also be easily connected to, for example, accounting software.
Of course, all this is transparent to all stakeholders in a portal where, for example, the customer can effortlessly request manuals, instruction videos and certificates and your technicians can carry out inspections and maintenance.
Collaboration Centix & technical wholesaler Primex: Achieving more with the same people!
For Primex, Centix is not just an efficiency tool; it also enables them to do more with the same resources, helping them achieve their growth ambitions. Switching to Centix Online has not only enhanced efficiency but, more importantly, improved user convenience. Thanks to the QR code and Centix’s system, inspection data and certificates are now instantly available online, making paperwork a thing of the past. Tim says, “If anyone asks, “How do you guys do that?’ we immediately shout, Centix!”
Discover what Centix can do for your organisation
Have you become enthusiastic and want to know more? I’d be happy to guide you through the possibilities in a personalised product demonstration. Depending on your requirements, I will brief you in half an hour to an hour and a half to give you a clear picture of our complete management solution for technical wholesalers!
Centix Apps for inspections, service and order process
Centix OnSite App
With the Centix OnSite App, you can manage everything related to your equipment, tools, machines, and installations — from maintenance and inspections to moving assets. You can also easily access the history of any asset. It’s the ideal solution for both your organisation and your customers!
Centix Work Order App
With the Centix Work Order App you manage the entire flow from planning to billing using the work orders. With the help of this app, the mechanic or inspector has a complete tool to organise his work and to register time and materials.
Centix Logistics App
The Logistics App is part of the order modules and is used by warehouse, yard and transport employees. The App supports order creation, order picking and returns. But also inspecting equipment and tools and registering repairs or cleaning actions.
Centix Online Basis
€125
Our entry-level configuration with extensive possibilities and unlimited storage.
- Unlimited storage of tools to equipment
- Managing warehouses, projects, employees, vehicles and buildings
- Maintenance and inspections using standard checklists
- Integration with many PAT testers
- Use as customer portal: 24/7 Access to inspection certificates
- Meter readings
- API and integration with your financial or ERP system
“Centix is future-proof, and that's really important to me. We are confident that we can continue to grow in the years to come.”
“We have been working together for 15 years for a reason! Centix delivers what is needed. The system is not only supportive; it also serves as a bonding tool with our customers.”
From the warehouse, workshop to the customer
Flexible
Due to the many modules, Centix can be customised and used by both small and large companies. Deployed for workshop software, the order process and service process.
Apps
With the Centix OnSite App everyone has the right information. With the Centix Work Order App you manage the entire service process of your customers.
Maintenance & service
Centix makes it easy to schedule maintenance and service. Plan the work order, manage your workflows and the service technicians can easily handle these with the Work Order App.
Smart
With a ready-made layout for technical wholesalers, you can start immediately. Centix has a layout based on experience that you only need to fine-tune.