Maintenance management technical wholesalers
From sales opportunity to the management of the service organisation, Centix supports the entire process. For example, Centix is used to manage modifications and customer requirements during the sales process. This can include assembly, inspection, certification, and specific customer requirements such as registering machines and tools in a customer system. If the product needs to be installed, a technician can be dispatched using Centix Work Order. After delivery has taken place, Centix can generate a service sales opportunity.
In general, it is common that margins are under pressure at technical wholesalers. The ordering online era also has its downsides in some respects. Through an excellent service organisation and additional services, the relationship with the customer can lead to a partnership in which the sales margin on new products becomes less important. Recurring business and service can your increase revenue and margin. By registering the customer’s delivered product with a QR code, you can automatically send the customer a message for maintenance, inspection or calibration. By cleverly linking service forms and consumables, etc. to a QR code, you stay close to the customer and you have recurring business!
Tip from Centix: have you ever thought about leasing, full service or rental? Centix is happy to help you on your way with appropriate automation.
Using Centix makes technical wholesalers successful!
Reporting faults and ordering consumables can be made easier for customers by placing a QR code and creating service forms or a well-designed product page. These types of flexible forms and details can be fully fine-tuned for your environment using widgets.
For managing field service technicians, Centix provides a planning board, work orders, and a powerful app: Centix Work Order. For the workshop, there are options covering the entire process, from registering maintenance and faults, receiving equipment, and managing follow-up processes such as purchasing and receiving parts, through to invoicing the customer. Centix offers complete solutions that can also be easily integrated with, for example, accounting software.
Of course, all this is transparent to all stakeholders in a portal where, for example, the customer can effortlessly request manuals, instruction videos and certificates and your technicians can carry out inspections and maintenance.
Easily manage your sales and service processes
In the sales and service process, registration, management, maintenance, information and service are important aspects to be able to work safely and to deliver maximum quality to your customers. The Centix Online Basis, sales– and workflowmanagement modules allow you to easily organise the entire process from orders, workshop to service execution.
Easily get a complete overview of what is where, with whom and what the condition of the tools or equipment is.
Easily create a quote request and convert it into orders. After the order, you create the pick list for the warehouse.
No more paper pick lists, but digital pick lists. Complete overview of the stock and the possibility to inspect equipment immediately upon return.
With Centix Work Order, work orders can be managed, materials and hours can be recorded, navigation to the next customer is supported, and inspections can be carried out.
The digital work order is leading for the service notification, planning and execution by the technician. For recording hours, material or even conversations with the customer.
Increase your productivity through real-time insight into the dispatch planning and project planning linked to the inspectors in the field.
Hour registration
The apps think along with your inspector to quickly and easily register direct and indirect hours based on start/stop times.
Parts and inventory management
Register the parts per object and manage the stock in your warehouses and the vans of your service technicians.
Tired of emailing lists and documents to customers? Give them access to their own part of your environment and don’t have to worry about it anymore.
Order ready and equipment returned? Invoice the orders easily by linking with your own accounting software. We have standard plug-ins available.
Using the QR code stickers on the object, your customers can easily submit a service report. A work order “to be scheduled” is automatically created.
Collaboration Centix & technical wholesaler Primex: Achieving more with the same people!
For Primex, Centix is not just an efficiency tool; it also enables them to do more with the same resources, helping them achieve their growth ambitions. Switching to Centix Online has not only enhanced efficiency but, more importantly, improved user convenience. Thanks to the QR code and Centix’s system, inspection data and certificates are now instantly available online, making paperwork a thing of the past. Tim says, “If anyone asks, “How do you guys do that?’ we immediately shout, Centix!”
Centix Online Basis
€130
per month
Our entry-level configuration with extensive possibilities and unlimited storage.
- Unlimited storage of tools to equipment
- Managing warehouses, projects, employees, vehicles and buildings
- Maintenance and inspections using standard checklists
- Integration with many PAT testers
- Use as customer portal: 24/7 Access to inspection certificates
- Meter readings
- API and integration with your financial or ERP system
Would you prefer to watch a video about Centix Online Basis? Request the demonstration video!
Discover what Centix can do for your organisation
Have you become interested and would like to learn more? I’d be happy to guide you through the possibilities in a personalised product demonstration. Depending on your requirements, I will brief you in half an hour to an hour and a half to give you a clear picture of our complete management solution for technical wholesalers!
Centix Apps for inspections, service and order process
Centix OnSite
With Centix OnSite, you can easily manage all your equipment, tools, machines, and installations. You can schedule maintenance and inspections, move assets, and instantly access the complete history of each asset. This gives you clear oversight and full control, both within your organisation and towards your customers.
Centix Work Order
With our job order app, Centix Work Order, you can manage the entire process from service request through to planning and completion. Engineers and inspectors have a single, comprehensive tool for organising tasks and recording time and material usage.
Centix Logistics
Centix Logistics is part of the order modules and is used by warehouse, yard and transport employees. The app supports order creation, order picking and returns. But also inspecting equipment and tools and registering repairs or cleaning actions.
From the warehouse, workshop to the customer
Flexible
Due to the many modules, Centix can be customised and used by both small and large companies. Deployed for workshop software, the order process and service process.
Apps
With Centix OnSite everyone has the right information. With Centix Work Order you manage the entire service process of your customers.
Maintenance & service
Centix makes it easy to schedule maintenance and service. Plan the work order, manage your workflows and the service technicians can easily handle these with Centix Work Order.
Smart
With a ready-made layout for technical wholesalers, you can start immediately. Centix has a layout based on experience that you only need to fine-tune.