Javier Sanchez Lestayo: “With Centix we instantly determine whether everything is in order”.
In the past year, DCW, the social development company of the municipality of Enschede, transitioned from the Centix Office system to Centix Online. Within DCW, more than 450 people work on assignments involving assembly, packaging, repackaging, engineering, textiles and landscaping. Centix Online has delivered significant efficiency improvements to DCW’s tool inspection process, according to DCW’s Javier Sanchez Lestayo. He explains: “This is also because we can instantly determine whether everything is in order, including what has been inspected and what has not. If something is found to be faulty, we can easily take a photo and add it to the system.”
Why DCW chose Centix
Javier explains: “We chose Centix Online because it enables fully digital inspection and maintenance processes. The information is readily accessible to all team members. Centix Online also provides a comprehensive history of inspections and maintenance activities in one central location. We use this information when making decisions about future equipment purchases. In addition, we appreciate the convenience of being able to plan work per inspection or per employee using the planning module. This gives us a complete overview of our operations, which is essential for managing workloads and assessing the need for external maintenance contracts.”
After a year of using Centix Online, Javier concludes that the decision was the right one for DCW. The system perfectly meets their need for increased efficiency while maintaining a clear overview.
Efficient registration of equipment and tools
One of the key functions of Centix Online for DCW is the registration of equipment and tools. Javier highlights the efficiency of this process, noting that he can access the system from any location. This flexibility significantly speeds up tool inspections and allows him to immediately verify their condition.
Cost control and maintenance insight
Javier emphasises that one of the key advantages of Centix Online is its ability to provide clear insight into maintenance and repair costs. He explains: “When we encounter tools with broken parts, we can instantly see the cost of the required repairs. We also keep records of how often maintenance is carried out and how many parts have been replaced. This helps us make informed decisions about whether it is more cost-effective to repair or replace an item, and it enables us to accurately track repair costs.”
Support and customer satisfaction
Another important factor in the successful transition to Centix Online is the excellent support that DCW has received from the Centix team. Javier praises the friendly and attentive approach of the support team, emphasising that no question is considered too complex. “They are always willing to help,” he says. “This is particularly valuable, as my Dutch is not perfect. They are always ready to assist me.”
“No question is deemed too complex. The support team is always eager to provide assistance.”
In summary, DCW reflects on its experience with Centix Online with great satisfaction. The transition to this system has not only improved the efficiency of their day-to-day operations but has also helped with cost control and simplified the registration of equipment and tools. DCW’s success story clearly demonstrates how a well-considered software solution, combined with the right support, can bring about positive change within an organisation. Centix Online has proven to be a valuable partner for DCW. Javier and his team rate it highly, giving it “highly satisfied: a solid 9!”
Discover what Centix can do for your organisation
Interested in learning more after reading about DCW’s experience? During a product demonstration, I would be happy to show you the possibilities Centix has to offer. Depending on your requirements, I will guide you through the system in around 30 minutes to an hour, giving you a clear overview of our complete equipment management solution.
Prefer to explore at a time of your own choosing? Request the demonstration video!
