As a starting support employee, you will be trained in answering customer questions, both by telephone and by email. You work in a team where there is room to be yourself in a good atmosphere. You are a good listener and ask questions where necessary. A good command of the Dutch and English language is therefore essential. If there are problems with the software, you form a team with a second-line employee to help the customer, with or without a workaround, as quickly as possible.
You work in a structured and neat way and you monitor your own tickets. As a service desk employee you communicate with a broad customer group and many different types of people with different education levels. Specialist knowledge is required which you will learn at Centix. The customer sees you as his knowledge partner. Your IT skills are important, but certainly not decisive in your daily work. Customer focus and a service-oriented attitude and the ability to communicate easily are.