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Service requests in Centix

Malfuntion report or service requests are simple and easy to submit with Centix. Through self-definable forms and a QR-code sticker on an object or in a room/location, after scanning the QR-code a form can be filled out. After submission, the back office employee will receive all the necessary information to remedy this.

Optionally, this is supported in Centix with digital work orders, planning board and a work order App.

‘Easily and quickly submit a malfunction report or service request in centix’

Quick and easy to use

Ensure that your objects or locations are equipped with a QR code sticker. The user scans the QR-code sticker and then fills out the form. A workflow is automatically created for the backoffice.

QR-code on object or location

Scan the QR-code

Fill out the form

Service request is received

QR-code on object or location

Scan the QR-code

Fill out the form

Service request is received

Verhart Groen: “Centix makes our work a lot easier”

One of the most revolutionary aspects of Verhart Groen’s use of Centix Online is the implementation of service forms. These forms enable employees to quickly submit malfunction reports and service requests using their mobile phones. After scanning the QR code, the employee can add videos and photos to show the problem or any damage in detail. Nick says: “On my phone, I can also see what was reported last time. If no report has been made yet, I have to create one with a photo or video. Based on the report, the workshop chief determines when to come in.”

How does it work?

From creating and generating QR-code stickers, arranging a service request or malfunction report to processing these reports in Centix.

Prior to the service request

Generating QR-codes

You can easily generate your own object numbers on the ‘backoffice’ of Centix. You can then print these object numbers yourself or have us print them.

Create you own form

With Centix you can create your own malfunction form or service request.

Complete the form with standard and user-definable fields.

Fill out the form

By scanning a QR code with mobile phone or by searching in Centix Web, the user will be send to the ‘stem data ‘. The user submits a notification via the service widget.

Handling a service request

Ticket is created

The entered form, also known as ticket, is converted as a workflow in Centix. This contains all the necessary information and photos to process it.

Assess/ collect

After the workflow has been created, a back office employee can assess it. Multiple workflows can be planned under one digital work order.

Schedule workflow

Select all workflows to be scheduled and drag them to the right person on the schedule. One/or more digital work orders are immediately created.

Working in the Centix Work Order App at the workplace

Dashboard and planning

Gives the service employee insight into the most important data and quickly navigates to the necessary screens. The planning provides a day/week overview of the work orders.

Work order and workflows

All (scheduled) work orders can be viewed in the overview. Open the work order and record any travel time. All individual tasks can then be viewed and completed.

Registration of hours and materials

The service employee can register his hours and any used materials on the separate workflows (tasks and/or notifications) in order to be able to invoice them later on.

Discover what Centix could do for your organisation

Have you become enthusiastic and want to know more? It would be my pleasure to take you through the possibilities Centix has to offer in a product demonstration. Depending on your requirements, I will brief you in half an hour to an hour and a half to give you a clear picture of how to use our software in combination with service requests!

John de Rooij – Product Owner

Verhart Groen works with Centix Online service forms

Verhart Groen Workplace coordinator Linda Sluijs:

“I have everything in one overview. That’s ideal.”

Working with Centix Online has simplified the work of employees at Verhart Groen. All information, from registration to historical data and reports, is stored centrally in a clear interface. This provides Verhart Groen with an unparalleled level of oversight, which is crucial in an industry where time management and efficiency are paramount.

Workplace coordinator Linda Sluijs explains: “The moment a report is made, it comes into our system in Centix. Then we process it and determine what the problem is, whether it is urgent, and who will address it: one of our own mechanics or an external company. For me, as a coordinator, Centix makes my work much easier. I have everything in one overview. That’s ideal.”

"When an operator identifies the part that needs to be replaced on a machine, they can indicate it on Centix's service form. Then, they scan the QR code on the machine, which opens the object details. Here, they can specify which part needs to be replaced. This process saves time and is much faster than searching manually."

Willem Meulmeester van MSP Onions aan het werk met Centix

Willem Meulmeester Technical service at MSP Onions

Frequently asked questions

Which modules are needed?

In addition to Centix Online Basis, you only need the workflow module for the service/malfunction report. If you also want to plan and use digital work orders, you need the planning board & digital work orders module.

What is the value of service request without the work order module?

Centix has a modular structure and offers a suitable solution for every situation. For some companies, submitting a service request or malfunction report, registration and handling is sufficient. But for other companies that want to organize their entire workshop or field service, the planning board and work orders module can be of added value.

To which systems can Centix connect?

In addition to the standard open API, Centix has several partner links that allow it to be linked to your industry or financial package. We like to think along with you to make an integration possible.

Can I create my own form?

In the backoffice in Centix you can create multiple forms yourself. For example, you can display a different form for a service request than for a malfunction report. Creating such a form is quite simple by dragging various fields and widgets into the form.

Will I be notified when a form has been submitted?

In addition to being able to see in the back office overview that a new report has been received, it is also possible, for example, to send you an automated e-mail with the entered details.

Can I create QR code stickers myself?

We use a number of standard sizes and layouts with Centix. We set the QR code on the sticker for your configuration and put your own logo on it. You are free to determine the numbering.