Online customer portal
With the Centix Online customer portal, you offer your customers an extra level of service while reducing your administrative workload. Within your Centix portal, customers have their own online environment where they can view their assets. This gives them access to relevant information, such as certificates, anytime and anywhere.
Customer portal
Complete control in one place
In Centix, you register all assets to be managed. You gain insight into all assets for each customer, while your customer only sees their own assets. When assets are nearing expiry, an automated email is sent to you or to the customer. Based on this, you can schedule an appointment. After you have carried out the inspection, your customer immediately has access to the completed inspections and the associated certificates in the Centix portal.
Certificates always accessible
One of the greatest advantages of maintenance and inspections in Centix is the speed at which certificates can be generated. Centix offers many standard maintenance and inspection plans, along with corresponding reports, for both visual and electrical inspections (PAT testing). On the left is an example of a certificate generated through a standard Centix ladder inspection, naturally branded with your own logo. In Centix, you can create as many custom maintenance and inspection checklists as needed and adapt reports to your requirements. After an inspection has been completed, certificates are immediately accessible to the customer. This means there is no longer any need to email certificates.
Submit a fault report or service request
Improve your service organisation with easy-to-scan QR code forms. The forms can be built yourself using content such as the standard Centix fields. It is also possible to use custom-defined fields, making the forms extremely flexible. Labels can be adjusted, visibility per input field can be set by role, and translations can be added.
The submitter simply scans the QR code and completes the form on their phone. The service forms post their information to the Workflow module, allowing the service process to be initiated in an integrated way. The submitter and the administrator can optionally receive a confirmation by email.
Increase your service
The Centix Online customer portal offers various options to offer your customer maximum service.
Asset overview
In an overview, a complete picture of all objects is displayed. A customisable overview showing details such as object status, validity date, and next inspection date.
Insight into certificates
No more emailing PDF certificates to your customers. Certificates are directly accessible to your customers in the Centix Online portal. This not only saves you time, but also allows you to provide extra service to your customers.
Fault report or service request
If issues arise with a specific object, your customers can quickly and easily submit a service request. The forms for these requests can be configured by you.
Automated email notifications
When objects are nearing expiry, it is possible to automatically send an email to you or your customer. This ensures you always secure new appointments.
Extensive authorisation
Centix offers an extensive permissions structure for managing users. You can define what users are allowed to see and do per customer or per role group.
Custom branding
Your own Centix customer portal, with certificates and reports in your own corporate style and branding. By linking the portal from your company website, it presents a professional appearance.
“Each customer can scan the QR code and immediately view the associated information, such as the certificate, user manual, drawing with calculations, and technical documentation. Our customers make extensive use of this.”
“Customers really appreciate being able to log in and access all their data, including inspection certificates. 98% experience this as very positive, and 20% even rate it as excellent!”
“Centix is truly a breath of fresh air: everything is clear and well organised. For customers, it is now much easier to find information.”
Simplify your inspection process
In addition to the Centix customer portal, Centix also provides inspection software to ensure your inspection process runs smoothly and efficiently.
Centix makes it possible to automatically read measurement data directly from the PAT tester. After importing the measurement file, the object status and validity date are updated in Centix and a certificate is generated.
Centix offers many standard checklists for visual inspections. However, you can also easily create your own checklist. This checklist, referred to in Centix as an ‘MI plan’, is then carried out using Centix OnSite.
Scan or search for the object to be inspected in Centix, or create a new object directly. Start the open inspection plan and complete the standard checklist. In case of a deviation, you can easily add a note, a standard deviation, or a photo.
Organisations already using Centix
Discover what Centix can do for your organisation
Have you become interested and would like to learn more?
I’d be happy to guide you through the possibilities in a personalised product demonstration.
Depending on your needs, I can update you in half an hour to an hour and a half so you get a clear picture of our Centix Online Basic Solution!
Prefer to explore at a time of your own choosing? Request the demonstration video!
